Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at colmillopetgear@gmail.com with your order number. Returns sent back to us without first requesting a return will not be accepted.

Return shipping
Return shipping is the customer's responsibility unless the item arrived damaged, defective, or incorrect — in that case, we'll cover the cost and send you a prepaid label. If you need to mail a return yourself, send it to:
Colmillo Pet Gear
10802 Capital Ave STE 6M
Garden Grove, CA 92843

Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can make it right.

Exceptions
We don't accept returns on sale items or gift cards.

Exchanges
The fastest way to get what you want is to return the item you have, and once that return is accepted, place a separate order for the new item.

European Union 14-day cooling off period
If your order is shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. As above, your item must be unused and in its original packaging, and you'll need the receipt or proof of purchase.

Refunds
Once we've received and inspected your return, we'll let you know if it's approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Banks and card companies can take additional time to post the refund. If more than 15 business days have passed since we approved your return and you still don't see it, contact us at colmillopetgear@gmail.com.